Shipping policy
Shipping Hours
Most orders will be shipped out within 1-2 business days of ordering. We do not ship on Saturdays, Sundays, or most holidays.
Delays Due to Outside Circumstances
After the order has shipped, we cannot be held responsible for circumstances that occur once the product is out of our control. This includes but is not limited to severe weather, service interruptions, problems with the mail carrier service, etc. However, we strive to do our best to ensure your order will be delivered as soon as possible.
Wrong Address
Once the order has been shipped, we cannot change anything if you notice that an incorrect shipping address has been used. Whatever address you give to us, is where we will ship your order. We can change the location to where your order will be shipped, but only if this address change is given to us before we print the shipping label. The address we receive can be found in your shipping confirmation email that we will send to you once we ship your order. Shipping costs for replacement products are the customer's responsibility if the wrong address is given after their order has already been shipped.
Incorrect, Damaged, or Defective Product(s)
If you receive an incorrect, damaged, or defective product(s) from us, you have 30 days (as per when you received your item) to report it to us. When reporting your product(s)’s problem, please email us at contact@puravidachicas.com. We ask that you provide the following details in your email:
- Your order number
- A detailed description of the problem
- A picture of the incorrect, damaged, or defective item(s)
Once we have received your email with these details, we will then replace your item with an identical product (subject to availability) free of charge or refund you for the amount paid for the item(s), whichever is preferred.
If the incorrect, damaged, or defective product(s) you received applies to a return, we will incur the costs for shipping fees. However, this is only the case for products in which we are at fault. We will not pay for return-related shipping costs if you changed your mind about your order.
Our customers’ satisfaction is of utmost importance to us, and we strive to ensure you are completely satisfied with your order to the best of our ability.
